1. Shipping Information

Koala will begin processing your order once payment has been received. Your items will be printed and ready for shipment in roughly 3-5 business days.
Our goal is to provide fast and stable shipping for you.

2. How long for shipment?

• Receiving time = Processing time +Shipping time.
• 1) Processing time: 3-5 Business Days
• 2) Shipping Time：Depends on the shipping method.

Note: The shipping time will be affected by public holidays, pandemic, bad weather and international couriers.

3.Where is my order?

Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status or you could browse the website 17track to see the tracking information.

4.Tips for shipping:

1) For delivering successfully, we suggest you leave your correct email box and mobile number during the checkout process.
2) Unsuccessful delivery caused by a blank mobile column cannot be compensated.
3) PO Box or BFPO is not accepted if you choose express shipping. Your address should be detailed enough, even include the apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by KoalaPrint.
4) Your order can be tracked in detail only when it arrives in your country’s facility. After it arrives in your country, please allow 5-8 days more for the package to reach you.
5) Tax is not included in the payment.

If you have any question, please contact our customer service. Your email will be replied in 24 hours (working days). Thank you for your patience and understanding!